Our infamous “Sea Queen” original design is our BESTSELLER! This specific dress ships out 7 days from the day of purchase. Example: if you purchase on Thursday, it will ship the following Thursday. Priority shipping is typically 2-4 days once shipped.
Please read the description of each garment to find out the inventory status. It will say in stock , or a processing time.
Processing time take 7-21 business days to make, we start the processing time on the next business day. If you choose EXPRESS shipping for a garment that has a processing time the garment will ship EXPRESS (1day) when it is complete instead of PRIORITY (2-4 days).
Our garments are custom made . For custom sizing place your order online . Then text 502-600-0123 with your order number and measurements.
some shipping speeds are based on the shipping courier and your location.
We are not responsible for orders not arriving in time if the delay was because of the courier.
Please keep in mind shipping times may be extended due to COVID19
Shipping timeframe is currently 2-5 days depending on the postal service in your area for all BOUTIQUE ITEMS. We all know the feeling we all get when we click the "Complete Order" button. 2 minutes later like where's my order?? We are excited as you are to see you slay the goodies you just bought. This is why we strive to get your order out as quickly as possible.
shipping and turn around time for all CUSTOM MADE GARMENTS can be found in the description of each custom made item .
Please note, Porsha Glover Customs is not responsible for any delays caused by USPS or the other shipping carriers we work with, especially during high volume seasons. Further, items purchased on pre-order are subject to varying shipping times per the item description and preorder policy.
We do not ship Saturdays, Sundays, or holidays. Our office, warehouse, and couriers will be unavailable during the following public holiday dates: Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Day & New Years Day. Any orders placed on these days, or AFTER cut-off on the day before, will be dispatched the following business day. Please allow a few more days for delivery during this high volume season to avoid disappointment. We will continue to provide the fastest turn around time we can , however, we do appreciate your patience!
Items purchased on pre-order may take between 1-4 weeks to be delivered. Having a pre-order item amongst other items in your order will hold back the delivery for your ENTIRE order.
Lost Packages where tracking shows delivered.
1. File Claim with USPS
2. File police report
3. Wait for USPS investigation results.
Porsha Glover Customs IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. THE CUSTOMER ASSUMES ALL RESPONSIBILITY ONCE A TRACKING NUMBER IS ISSUED. PLEASE DOUBLE CHECK THAT YOU INPUT THE CORRECT INFORMATION FOR SHIPPING PURPOSES. CUSTOMER PAYS FOR SHIPPING BOTH WAYS IF ITEM NEEDS TO BE SENT BACK.
Thank you for choosing Porsha Glover Customs for your prom gown purchase. We are delighted to be part of your special occasion. Please review our "All Sales Are Final - No Refund" policy for pre-made prom gowns:
1. **Selection and Sizing:** Ensure that you carefully choose the prom gown that meets your preferences and fits appropriately. It's essential to refer to our sizing chart and, if possible, try on the gown before completing your purchase.
2. **Payment:** Full payment is required at the time of purchase to secure your chosen pre-made prom gown.
3. **No Refunds:** Once the transaction is completed, all sales are final, and no refunds will be issued for any reason.
4. **Alterations:** Any alterations needed are the responsibility of the customer. We recommend consulting with a professional tailor to ensure a perfect fit.
5. **Quality Check:** Before leaving the store, please thoroughly inspect your gown to ensure it meets your expectations. Notify us immediately if there are any concerns with the gown's condition.
6. **Cancellation:** Orders cannot be canceled or refunded once payment is processed. Please make your selection carefully.
7. **Exchange Policy:** We do not offer exchanges for pre-made prom gowns. Please be certain of your choice before completing the purchase.
8. **Special Circumstances:** In the rare event of a manufacturing defect or error on our part, we will work with you to find a suitable resolution, which may include an exchange or store credit.
By making a purchase with Porsha Glover Customs you acknowledge and agree to adhere to our "All Sales Are Final - No Refund" policy for pre-made prom gowns.
We appreciate your understanding and thank you for choosing us to be part of your special occasion