NO REFUNDS or EXCHANGES
At no point will Porsha Glover Customs or PrettyG Boutique accept any exchanges or issue any refund unless the mistake is on our behalf . Such as : we sent you the incorrect item or size.
Shipping fees will not be credited unless you are returning something due to a mistake by us.
Custom Garments are to never be returned unless advised to do so . Custom garments are made specifically for you and cannot be resold.
If you received an incorrect or damaged item please contact us immediately to get a replacement sent out to you. We will send you a shipping label to have the faulty or incorrect item shipped back. Please note that you must contact us within 3 days after receipt to inform us that you received an incorrect or faulty item and return the incorrect or damaged item within 7 days.
Sale, Promo Code, Swim, Accessories & Promo Deal items are FINAL SALE
All Sales Are Final - No Refund Policy for Pre-Made Prom Gowns
Thank you for choosing Porsha Glover Customs for your prom gown purchase. We are delighted to be part of your special occasion. Please review our "All Sales Are Final - No Refund" policy for pre-made prom gowns:
1. **Selection and Sizing:** Ensure that you carefully choose the prom gown that meets your preferences and fits appropriately. It's essential to refer to our sizing chart and, if possible, try on the gown before completing your purchase.
2. **Payment:** Full payment is required at the time of purchase to secure your chosen pre-made prom gown.
3. **No Refunds:** Once the transaction is completed, all sales are final, and no refunds will be issued for any reason.
4. **Alterations:** Any alterations needed are the responsibility of the customer. We recommend consulting with a professional tailor to ensure a perfect fit.
5. **Quality Check:** Before leaving the store, please thoroughly inspect your gown to ensure it meets your expectations. Notify us immediately if there are any concerns with the gown's condition.
6. **Cancellation:** Orders cannot be canceled or refunded once payment is processed. Please make your selection carefully.
7. **Exchange Policy:** We do not offer exchanges for pre-made prom gowns. Please be certain of your choice before completing the purchase.
8. **Special Circumstances:** In the rare event of a manufacturing defect or error on our part, we will work with you to find a suitable resolution, which may include an exchange or store credit.
By making a purchase with Porsha Glover Customs you acknowledge and agree to adhere to our "All Sales Are Final - No Refund" policy for pre-made prom gowns.
We appreciate your understanding and thank you for choosing us to be part of your special occasion